CARFAX Reports do not include owners' names and addresses (for both individuals and companies). This allows us to comply fully with the 1994 Drivers Privacy Protection Act that prohibits third parties such as CARFAX from distributing such information.

The Drivers Privacy Protection Act allows for owners names to be shared only in select cases - related to public safety, police and legal matters. The following link provides a full transcript of the Drivers Privacy Protection Act: http://www.accessreports.com/statutes/DPPA1.htm

CARFAX compiles the CARFAX Vehicle History Report from information it receives from thousands of sources. As extensive as our database is, we do not have all accidents as many have never been reported, or may only have been reported to source to which CARFAX does not have access.

If you know a vehicle was involved in an accident and it is not on the CARFAX Vehicle History Report, please take a minute to let us know about it by emailing us: accident@carfax.eu

CARFAX's Free Record Check examines all the vehicle history information that is available for a specific VIN (Vehicle Identification Number) and reports the total number of vehicle history records that exist in our database for that vehicle.

The results you receive from this free service are a complete number of history records available by CARFAX - including potential problems that were reported to CARFAX by its data sources.

To learn the specific details about these records, you will need to purchase a full CARFAX Report by using Free Record Check

Yes. If an accident has been reported to CARFAX it will be included in the CARFAX Vehicle History Report. CARFAX reports have information about accidents in all 50 US states, the District of Columbia and Canada. We have information about the most severe accidents, ones for which the states or provinces have issued a branded title. We also have the largest publicly accessible database of less severe accidents which we have compiled from thousands of sources.

However, we do not have all accidents as many have never been reported, or may only have been reported to a source to which CARFAX does not have access. We recommend that any car be inspected by a qualified mechanic prior to purchase to make sure the vehicle is functioning properly and check for signs of unreported damage.

The CARFAX report includes all details which CARFAX has been able to obtain.

The level of detail provided in accident records vary, but the most common information may include:

• An accident report case number
• The geographic location of where the event took place
• The location on a vehicle where damage was sustained
• The extent of damage sustained by a vehicle

To obtain actual copies of the police report, you will need to contact the police department in that respective area. In selected areas, reports can be easily purchased online and for those cases, CARFAX provides the link directly on the CARFAX report.

All available accident record details for which CARFAX has been able to obtain are currently displayed in the Vehicle History Report.

CARFAX provides support services that are free of charge for all users of CARFAX Reports - whether they purchased the Report themselves or were provided the Report by a seller.

These include:

1. Frequently Asked Questions: The Help Center, which you are using right now, provides answers to our most commonly asked questions.

2. Free email support: If you don't see the answer to your question please email us directly to CARFAX support.

Today, more than 9 out of 10 customers find their answers online - without ever needing to email customer service. We're pleased to be there to offer free email support for questions that can not be answered in the Help Center (we do not offer phone-based support).

By offering support via email, we can continue to provide our product at a great price to millions of consumers.

CARFAX Reports are only sold through the Internet.

We are unable to provide you with vehicle history information for vehicles manufactured prior to 1981, when the 17 character VIN became standard. The 17 character VIN is the code that is used to access CARFAX's vehicle history information database.

To our knowledge there are no sources from which pre-1981 vehicle history information is available. You could try to contact vehicle-specific clubs or groups focused on older vehicles - but we have not found any source with satisfying data on older cars. In most cases the records simply no longer exist or are on paper or microfiche in a storage closets.