About the CARFAX product
What do I have to do if I want to check the history of a car?
The only thing you need is the vehicle identification number (VIN) (or the registration number in Sweden) of any used car newer than 1981.
- Enter the registration number or the VIN in the search field of the website. You will then be presented with the Free Record Check page.
- This tells you how many records we hold on this vehicle.
- Enter your credit card or PayPal information and continue with the purchase of the report.
- View your report within seconds on your screen.
About the CARFAX product
What is a CARFAX Vehicle History Report?
It is an easy to understand summary of all the information we have received from multiple sources about a used car that may assist you in evaluating your car buying decision. Records in the report may contain information about the number of previous owners, how often the car has been serviced or repaired, if it’s ever been involved in an accident and odometer readings.
See a sample
About the CARFAX product
What is a Free Record Check?
Our Free Record Check examines all vehicle history information that is available for a specific VIN (Vehicle Identification Number) and reports the total number of vehicle history records that exist in our database for that vehicle. This check is always free and you can check as many VINs as you want.
VIN
What is a VIN?
VIN is an abbreviation for Vehicle Identification Number. It is the unique identifier for every car and light truck built since 1981. It is a mix of 17 letters and numbers. Think of it like a fingerprint for your vehicle – no two VINs are exactly alike, but it is ALWAYS 17 characters! (and it never contains an O, Q, or I).
VIN
Where can I find the VIN?
You can find the VIN of a vehicle in a number of places on a car, but most commonly on the dashboard (you can see it through the windshield) and also on the body of the car next to the driver’s seat when the driver's door is open. Sometimes it is actually on the inside of the driver’s door. On some vehicles, the VIN is also placed on the engine, hood, and other parts. The VIN may also appear on the car registration, insurance policies, service records and police reports for the vehicle.
About the CARFAX product
How can the CARFAX Vehicle History Report help me?
CARFAX reports contain information that might affect your decision about whether or not to buy a used vehicle or how much you might want to pay. Avoid being a victim of fraud by unknowingly purchasing a car that has been stolen, scrapped or involved in a severe accident and then refurbished and re-sold without any disclosure.
Use this report as one important tool, along with a vehicle inspection and a test drive, to make a better decision about your next used car.
About the CARFAX product
What type of information does a CARFAX Report provide?
We provide you with all the information we have collected from many different sources about a used vehicle. The amount of information we have on each vehicle will obviously vary. The report may include:
- Registration information
- If a vehicle has been reported stolen or scrapped
- Comprehensive, technical details
- Mileage/Odometer readings
- Number of owners
- Vehicle age
- Emissions values/ CO2/ EU codes
- Inspection reasons and results
- Former vehicle usage (taxi, rental, lease, etc.)
- Information from 15 European countries
- Title information, including salvaged or junked titles, for imported cars from the US and Canada
About the CARFAX product
Where does CARFAX get the data from?
We collect data from various sources such as Ministries, road administrations, law enforcement agencies, service and repair stations, car dealers, inspection sites and others.
Vehicle History Report of US cars
How can I buy a Vehicle History Report of a US car?
Simply enter the VIN of any used US car in the VIN Box on the home page of this website. CARFAX's Free Record Check will tell you how many records we have about that car. You can then decide to buy either a single Vehicle History Report or if you are interested in more than one used US vehicle, you can purchase a discounted package of five reports.
About the CARFAX product
Why is the used car I’m looking for not listed?
First, check to make sure that you have entered the VIN correctly. If the correct VIN is entered and there is no records reported, either the car has never been in the US or it has been directly exported as a brand new car.
VIN
What can I do if the VIN number is not correct?
Please ensure that the VIN is entered correctly. Every VIN has 17 characters and cannot contain: O, Q, I.
About the CARFAX product
Why can I not obtain a CARFAX Report on vehicles made before 1981?
Our vehicle history reports are created from our extensive information database, which is accessed through a vehicle's unique 17-character VIN. Cars manufactured prior to 1981 did not follow this standardized 17-character VIN format.
About the CARFAX product
What does a CARFAX Report cost?
US reports
A single report: 29,99 €
5 report package: 39,99 €
About the CARFAX product
Can I use the report as evidence in a court of law?
Probably not. The purpose of a CARFAX Vehicle History Report is to assist buyers in making informed decisions when purchasing a used car. Since we cannot guarantee or certify the accuracy of data listed on the report, it may have very limited value in a court of law.
Ordering from CARFAX
How can I pay for it?
You can pay via credit card (Visa, Master Card, American Express) or a PayPal account.
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How do I receive the report?
As soon as the transaction is confirmed, your report will be displayed in your browser window. At the same time you will receive an email with a link to your report. If you have registered on the website, you can log in and access “My Account,” where you will find your account overview and an option to view your purchased reports.
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What can I do if I can’t see my report in the browser window after buying it?
You will receive an e-mail with a link to your report. If you are registered you can log in on the website and find your report in your account overview. If this doesn’t help you, please contact our customer support.
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What is CARFAX doing to make my data safe?
We make every effort to guarantee the security of your payment information and personal data. We use a Secure Socket Layer (SSL) to encrypt your personal data and we have our own internal security guidelines and we perform regular security checks.
Customer service
How do I contact CARFAX customer service?
Simply send an email to support@carfax.eu or use the contact form. We will get back to you during the next two business days.
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How long are US report packages valid?
Packages are valid for 1 year. You can visit our website at any time during that year to redeem your remaining reports.
Ordering from CARFAX
How long are reports visible in my account?
The reports are visible for 30 days. During this time period you can open your report as often you want.
My Account
When do I get an account?
Whenever you purchase a report package (more than a single report) you will need to register on the website to redeem your reports. Log in on the upper, right-hand side of the website and perform a VIN check. You can then use your available credits to order the Vehicle History Report.
My Account
Where do I find “My account”?
After you have logged in, you will find the "My Account" link on the upper right-hand side of the page.
Password
What can I do if I forgot my password?
You can request a new password if you click on the link “forgot password” under login form and enter your e-mail address. We will send you an email with your new password.
My Account
What can I do if I can’t log in?
To log in successfully you have to allow cookies. Please check that you have entered your password correctly and be aware that the password is case sensitive. If this doesn’t help you, please contact our
customer support.
My Account
Where can I change my data?
If you are logged, under “My Account” personal data area. Here you can change your personal data or create a new password