Salesforce Administrator
(m/f/d)
CARFAX Europe GmbH provides trusted information that helps millions of people to shop, buy, own and sell used cars with more confidence. Our flagship service is our Vehicle History Report, a curriculum vitae for used vehicles to solve the asymmetric information problem in the used car market. Our customers get access to an extensive multinational database consisting of +27 billion historical records related to over 1 billion cars in +20 countries across Europe and North America.
Today, we are a team of 100+ people in six European countries – while retaining a start-up feeling including flat hierarchies and flexible decision-making processes. We are looking for a dynamic, self-motivated Salesforce Administrator (f/m/d) for:
Your role:
Support business users by managing user set-up, profiles and roles in Salesforce
Liaise with internal stakeholders to improve processes
Set up and iterate on reporting processes
Support integrated tools and applications in the Salesforce.com environment including custom integrations, accounting (Zuora) and marketing (e.g. Pardot, Marketing cloud or similar)
Keep abreast of new Salesforce features and functionality and provide recommendations for process improvements such as internal set up and processes, Marketing automation tools, lightning experience set up and diverse tool integrations
Identify, diagnose, and resolve technical problems. Escalate and track problems appropriately
Frequent training and workflow (process) optimization with and for CARFAX CRM users (from Customer Service and Business Development to Marketing)
Work in a cross functional Scrum team together with CARFAX Business Systems developers and Product Owner to provide business solution to our enterprise and B2B customers
Your profile:
Business/technical degree or equivalent
Work experience with Salesforce.com (SFDC Enterprise and Sandboxes)
Experience with Salesforce Cases Management and Workflow/Process BuilderbManagement
Ideally first experience with Zuora
Understanding of relational databases and data integration tools
Excellent communication and analytical skills
Close attention to detail
Fluent in English
Skills that would be a plus:
Apex coding skills
Experience with Salesforce Community Cloud
Experience of subscription management
Marketing Automation tools
German language skills would be beneficial
What we offer
Work with a purpose and the chance to help shaping the future of our digital channels
A very pleasant working atmosphere in an international team (21 nationalities), where we take the term "work hard, play harder" to the next level. No jerks allowed!
Flexible working hours in a beautiful office with rooftop terrace in Munich
Flexible home office options
Fully company-funded pension plan, super competitive benefits, and great team events