Salesforce Administrator


CARFAX Europe GmbH provides trusted information that helps millions of people to shop, buy, own and sell used cars with more confidence. Our flagship service is our Vehicle History Report, a curriculum vitae for used vehicles to solve the asymmetric information problem in the used car market. Our customers get access to an extensive multinational database consisting of +27 billion historical records related to over 1 billion cars in +20 countries across Europe and North America.

Today, we are a team of 100+ people in six European countries – while retaining a start-up feeling including flat hierarchies and flexible decision-making processes. We are looking for a dynamic, self-motivated Salesforce Administrator (f/m/d) for:

Your role:

  • Support business users by managing user set-up, profiles and roles in Salesforce

  • Liaise with internal stakeholders to improve processes

  • Set up and iterate on reporting processes

  • Support integrated tools and applications in the environment including custom integrations, accounting (Zuora) and marketing (e.g. Pardot, Marketing cloud or similar)

  • Keep abreast of new Salesforce features and functionality and provide recommendations for process improvements such as internal set up and processes, Marketing automation tools, lightning experience set up and diverse tool integrations

  • Identify, diagnose, and resolve technical problems. Escalate and track problems appropriately

  • Frequent training and workflow (process) optimization with and for CARFAX CRM users (from Customer Service and Business Development to Marketing)

  • Work in a cross functional Scrum team together with CARFAX Business Systems developers and Product Owner to provide business solution to our enterprise and B2B customers

Your profile:

  • Business/technical degree or equivalent

  • Work experience with (SFDC Enterprise and Sandboxes)

  • Experience with Salesforce Cases Management and Workflow/Process BuilderbManagement

  • Ideally first experience with Zuora

  • Understanding of relational databases and data integration tools

  • Excellent communication and analytical skills

  • Close attention to detail

  • Fluent in English

Skills that would be a plus:

  • Apex coding skills

  • Experience with Salesforce Community Cloud

  • Experience of subscription management

  • Marketing Automation tools

  • German language skills would be beneficial

What we offer

  • Work with a purpose and the chance to help shaping the future of our digital channels

  • A very pleasant working atmosphere in an international team (21 nationalities), where we take the term "work hard, play harder" to the next level. No jerks allowed!

  • Flexible working hours in a beautiful office with rooftop terrace in Munich

  • Flexible home office options

  • Fully company-funded pension plan, super competitive benefits, and great team events

Our benefits for you:

Pensions & other insurances
Flexible working hours
Remote working options
Team Events
Health & Fitness Support
Work from abroad for up to 4 weeks per year
Volunteer Support

Are you ready to disrupt the way Europeans buy and sell used cars? If so, take a detour from the daily grind and apply today via email, including your CV, salary requirement and earliest possible starting date! A cover letter is not required, but we are always happy about a few sentences telling us why our vacancy and company is interesting for you.

Your contact:

Franziska Hauer
Human Resources Specialist

A Fair Used Car Market For Everyone.

More on our data protection information for applicants is here.