Question 1

How long is the credit of the 3 CARFAX and 6 CARFAX valid?

Accepted Answer

With the purchase of a CARFAX package you get access to 3 CARFAX or 6 CARFAX. 3 CARFAX and 6 CARFAX credits are valid for 4 years. The period ends 4 years after your purchase. After that the credits expires automatically. Note: This is different from the access to an active CARFAX, which is always 30 days from the date of purchase.

Question 2

How can I revisit a CARFAX whose access has already expired?

Accepted Answer

To view the CARFAX again, you must re-enter the vehicle identification number in the search box to purchase access for 30 days.

Question 3

I purchased a package and redeemed only one CARFAX. How can I redeem my remaining credit?

Accepted Answer

To do so, simply log in to your account and enter the vehicle identification number in the search field. You will then be taken to a page where you can redeem your credit directly. Your remaining credit will then be updated automatically.

Question 4

What does the statutory right of withdrawal include?

Accepted Answer

Every consumer who makes an online purchase has a 14-day right of withdrawal after conclusion of the contract. After exercising the right of withdrawal, we are obliged to refund the purchase price - taking into account the services provided by us until the withdrawal. More information about the right of withdrawal, a withdrawal form and the withdrawal policy can be found [here](https://www.carfax.eu/terms-and-conditions).

Question 5

What does "30 day money-back guarantee" mean?

Accepted Answer

In addition to the 14-day legal right of withdrawal, we offer a 16-day money-back guarantee. If you are not satisfied, you have 30 days after the purchase to submit a claim. If you purchase 1 CARFAX, you will be refunded 100% of the purchase price.

If you purchase 3 CARFAX, you will receive a 100% refund within the first 30 days, unless more than 1 credit has already been redeemed.

If you purchase 6 CARFAX, you will receive a 100% refund within the first 30 days if no more than 2 credits have been redeemed.

For more information on how to get a refund, please see our [Terms and Conditions](https://www.carfax.eu/terms-and-conditions).

Question 6

How can I request a refund?

Accepted Answer

If you are not satisfied with your purchase, you have the option to [contact](https://www.carfax.eu/contact) us within the first 30 days from the date of purchase. Our team will be happy to help you.

Question 7

Why do I need a vehicle history?

Accepted Answer

CARFAX vehicle history, along with a test drive and inspection at a dealership, can give you more confidence when deciding which used car to buy next.

Question 8

Where does CARFAX get its information?

Accepted Answer

Data from thousands of international data sources, such as governments, insurance companies and automobile manufacturers, are reported to us. From this data we compile information that we publish in our used vehicle histories.

Question 9

Does CARFAX also have information on trucks, mobile homes and motorcycles?

Accepted Answer

CARFAX database has billions of pieces of data from thousands of information sources for cars and light vehicles. CARFAX does not specialize in providing data for trucks, RVs or motorcycles, although our database contains some information on RVs and motorcycles from certain brands.

Question 10

Why does the CARFAX Vehicle History Report not contain personal information about previous owners of a car?

Accepted Answer

We take data protection seriously. For this reason, our information in no way relates to private individuals, but only to vehicles.

Question 11

How can I change information in the CARFAX Vehicle History Report?

Accepted Answer

A vehicle history from CARFAX contains information from official and verified sources. If you believe that a used vehicle history from CARFAX contains incorrect information, please report this to our [customer service team](https://www.carfax.eu/contact). Please include in this email all possible details and evidence of the information you want to change or update (inspection report, invoice or service booklet).

Question 12

Why is there no information from Germany?

Accepted Answer

In Germany, the vehicle identification number has been declared personal data according to §38ff as well as §45 of the German Road Traffic Act. Thus, we have no access to historical events of a vehicle that has never left Germany. This unfortunately undermines the protection mechanism, because without access to information we cannot protect EU citizens from fraud when buying used cars.

Question 13

How can I buy a CARFAX Vehicle History Report?

Accepted Answer

You can enter the vehicle identification number in the corresponding search box on our website. If a vehicle history is found, you will first receive a free preview showing the countries from which we have received information about your vehicle, as well as the final price of the vehicle history. Next, our website will guide you through the buying process. Here you'll need to enter your email address, choose an offer (1 CARFAX, 3 CARFAX or 6 CARFAX) and select your preferred payment method. After completing the purchase process, you will be able to view your vehicle history directly online. In addition, you will receive an order confirmation with the details of your purchase and a link that will also take you to your vehicle history.

Question 14

What payment methods are available?

Accepted Answer

You can pay safely and easily by credit card or PayPal.

Question 15

How is the price of a vehicle history composed?

Accepted Answer

CARFAX receives data from thousands of reliable sources in Europe and North America. In order to create a vehicle history, billions of international, vehicle-specific events are searched. The CARFAX is generated in real time from the search results.
If the vehicle you are interested in has historical information from several countries, CARFAX will first provide you with details about the information available and the total price of the CARFAX.

To ensure you pay a fair price for your CARFAX, it is based on the countries from which we found information. This means that the price per CARFAX for the 1 CARFAX offer may vary depending on which and how many countries we have found information from. The price for 3 CARFAX and 6 CARFAX is made up of a lower fixed price per CARFAX, regardless of which country or countries the information comes from.

Question 16

How long is access to a CARFAX valid?

Accepted Answer

Access to each CARFAX is valid for 30 days, including updates. After 30 days from the date of purchase, access expires automatically. However, it can be purchased again at any time.

Question 17

How can I create a CARFAX user account?

Accepted Answer

Simply enter a vehicle identification number and during the purchase process you will be directed to create an account.

Question 18

What are the benefits of having a CARFAX account?

Accepted Answer

With a CARFAX account you can collect, manage and redeem credits by purchasing 3 CARFAX or 6 CARFAX. You also get an overview of your CARFAX and can view active CARFAX at any time.

Question 19

How can I reset my password?

Accepted Answer

Simply click Forgot Password below the login fields, then enter the email address associated with your account, and we'll send you a link to reset your password and create a new one.

Question 20

How do I log into my CARFAX account?

Accepted Answer

Click Login at the top of the tab, enter your email and then your password and click Log In. If you have forgotten your password, simply click on Forgot Password. Then enter the email address associated with your account, and we will send you a link to reset your password and create a new one.

Question 21

Why can't I log into my CARFAX account?

Accepted Answer

For security reasons, you must create a password for your CARFAX account during the account creation process. If you forget your password, you can easily reset it. Just follow the "Forgot Password" button on the login page. If you don't remember which email address you used to create your account, just contact us.

Question 22

How do I change the email address associated with my CARFAX account?

Accepted Answer

In that case, feel free to [contact us](https://www.carfax.eu/contact).

Question 23

What does it mean when my account says that access to a CARFAX has expired?

Accepted Answer

Access to each CARFAX is valid for 30 days, including updates. After 30 days from the date of purchase, access expires automatically. However, it can be purchased again at any time.

Question 24

What can I do if I accidentally entered the wrong email address when purchasing?

Accepted Answer

If you have entered the wrong email address by mistake, please contact our [customer service team] (https://www.carfax.eu/contact).

Question 25

Who can I contact if I have questions about my vehicle history?

Accepted Answer

CARFAX offers a free customer service. If you want to contact us, just use our [contact form](https://www.carfax.eu/contact).

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