CARFAX Europe - FAQs

Enter a VIN to find reports.


CARFAX Support

CARFAX is not a certified provider of legal advice nor does it offer legal assistance however we work with a partner firm specializing in fraud cases in the used car market who are happy to carry out a free initial consultation to discuss your case and possible legal options in more detail.

CARFAX offers free customer service for all our customers. If you wish to contact us in writing simply complete our contact form and let us know your concern.

Please contact our customer service team in writing (by e-mail) and briefly explain why you would like to cancel the order.
We will notify you of the result by e-mail. Any credit will be refunded to your credit/debit card, if used when ordering, or you will receive a wire transfer.

If you are unable to remember your password or username, please click on "ask for new password" tab, a new activation link will be sent to your email and we’ll walk you through the steps.

If you have accidently written the wrong e-mail address, we can help you just contact us via our contact form.

About the CARFAX product

The CARFAX Vehicle History Report can be used by a legal representative to assess your initial claim however we recommend should you wish to use the report as evidence in court to seek independent counsel by a certified legal practitioner.

If you have any questions regarding how a Carfax Vehicle History Report could be used as legal evidence, please contact our legal firm Schumacher & Partners who specialize in used car fraud cases and provide an initial free consultation. 

Our package has a validity of 1 year during which you can pull any of the credit left. Each report will be available any time in your account, however only for 30 days, and you will be able to see the expiration date of every single report in the “My Account” section. Vehicle Report packages are valid for 1 year. You can visit our website at any time during that year to redeem your remaining reports.

CARFAX compiles the CARFAX Vehicle History Reports from information we receive from thousands of sources. We gather the information from municipalities, workshops, car dealers, insurance and other companies.

In case your vehicle has a 17-digit VIN, please make sure it has been correctly and completely entered into the traffic register. All CARFAX Reports for passenger and light commercial vehicles are created from our extensive information database, which is accessed through a vehicle's unique 17-character VIN. Cars manufactured prior to 1981 did not follow this standardized 17-character VIN format, therefore we cannot offer our service for these vehicles.  All VIN numbers for cars manufactured after 1981 should consist of 17 characters (there are a few exceptions) and should not contain the letters O, Q or I.

CARFAX Vehicle History Reports contain information that might affect your decision about whether or not to buy a used vehicle or how much you might want to pay. Avoid being a victim of fraud by unknowingly purchasing a car that has been stolen, scrapped or involved in a severe accident and then refurbished and re-sold without any disclosure. Use this report as one important tool, along with a vehicle inspection and a test drive, to make a better decision about your next used car. 

CARFAX cannot provide these data because it is a private information and as such protected by the Data Protection Law.

German legislation forbids information based in VIN numbers to be stored and published. This means that vehicle history from Germany is not accessible. CARFAX is working actively to change this.

Ordering from CARFAX

We do everything in our power to guarantee your safety when paying as well as when handling your personal details. Therefore, we use CARFAX Secure Socket Layer (SSL) which is encrypting all your personal details. CARFAX has its own internal security system and is regularly performing safety checks. Our webpage is approved by VeriSign. The VeriSign TrustTM logotype is approving our identity and guaranteeing that our webpage has passed the VeriSign Malware Scan.


We accept Visa, MasterCard, American Express, PayPal account.





If you are looking for a used car on our web page, but can't manage to access a report nor data, this may be a result of that the license plate or VIN number is incorrect. Another reason could be that the car is registered in a country from which CARFAX does not receive yet detailed vehicle information from all the countries in Europe, due to highly restrictive privacy protection laws
Should you have any questions please contact our customer service, we will be happy to help you.